Planning your African adventure with Lenana should feel exciting, not overwhelming. We’ve answered some of the most common questions to help resolve possible doubts. We’re here to make your journey seamless from start to finish.
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Africa is vast and full of unforgettable experiences; the best destination depends on your interests. If you're not sure where to begin, simply contact us, and we’ll help you choose the perfect starting point. You can also browse our destination options en lenanatravel.com and use filters to explore ideas that match your preferences.
After we have talked and discussed ideas for your trip, you will receive your tailored travel plan within 2–3 working days. This allows us to fully understand your preferences and create a thoughtful itinerary that aligns with your expectations.
Yes! We can arrange local flights within your destination country as part of your itinerary. However, for international flights, although we’re happy to assist and advise, they are not included in the base travel package price.
We’ll do our best to advise and support you during the visa process and provide the necessary guidance. However, final approval is always subject to your country's requirements and embassy decisions.
Before finalising any booking, we’ll clearly outline our change policy and any related fees. Aiming for flexibility wherever possible.
Sí, nuestro cancellation and refund policy will be shared with you in advance. We are a fully transparent organisation and will ensure you're aware of your options before confirming your booking.
