Planning your African adventure with Lenana Travel should feel exciting, not overwhelming. We’ve answered some of the most common questions to help guide you through the process. From destinations and visas to custom itineraries and changes, we’re here to make your journey seamless from start to finish.
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Absolutely! At Lenana Travel, we create personalized travel packages for clients around the world. No matter where you're based or where you're flying from, we’re happy to guide you through every step of your African adventure
Africa is vast and full of unforgettable experiences, so the best destination depends on your interests. If you're not sure where to begin, simply email us at info@lenanatravel.com, and we’ll help you choose the perfect starting point. You can also browse our Tailor-Made Journeys at lenanatravel.com and use filters to explore ideas that match your preferences.
We typically deliver your tailored travel plan within 2–3 working days. This allows us to fully understand your preferences and create a thoughtful itinerary that aligns with your expectations.
Yes! We can arrange local flights within your destination country as part of your itinerary. For international flights, we’re happy to assist and advise, but they are not included in the base travel package price.
We’ll do our best to support you during the visa process and provide the necessary guidance. However, final approval is always subject to your country's requirements and embassy decisions.
Before finalizing any booking, we’ll clearly outline our change policy and any related fees. We always aim for flexibility wherever possible.
Yes, our cancellation and refund policy will be shared with you in advance. We believe in full transparency and will ensure you're aware of your options before confirming your booking.
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